Visit Villa Las Palmas

(Updated 2/14/22)

At Villa Las Palmas, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging.

To address this challenge, we’ve added new ways to meet such as video chats and window visits. And, we’re committed to facilitating more visitation options while keeping everyone’s safety and well-being our top priority.

OPEN Facility Virtual Tours

While we are currently unable to provide indoor tours, we encourage you to view our photo gallery or contact a member of our admissions team at (619) 442-0544. We’d love to get to know you better and introduce you to a few members of our team!

OPEN Video Visits & Phone Calls

Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a video visit, please call (619) 442-0544

*Video visits may be subject to cancellation due to resident/staff availability or other unforeseen circumstances.

OPEN In-Person Visits

In-person visits will be conducted outdoors unless bad weather, poor air quality, or resident safety necessitates an indoor visit.

The guidelines below are based on direct guidance from the California Department of Public Health (CDPH). To schedule an in-person visit, click here or call (619) 442-0544.

  • Indoor visitors must provide proof of being fully vaccinated for COVID-19 or provide proof of a negative COVID-19 test within 24 hours of visitation for antigen tests or within 48 hours of visitation for PCR tests.
  • Indoor visitation will be limited to one guest and 30 minutes per visit.
  • Outdoor visitation will be limited to three guests and 30 minutes per visit.
  • Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.
  • Visitors will be screened for fever, COVID-19 risk, and COVID-19 symptoms before visitation.
  • Visitors must wear full PPE when visiting residents in the yellow unit.
  • If visit is indoors, visitors must go directly to and from the resident’s room or designated visitation area.
  • Visits between fully vaccinated residents and fully vaccinated visitors may occur without face masks and include physical contact while in the resident’s room as long as a roommate is not present. Please provide proof of vaccination and check with staff prior to unmasking and physical contact.
  • Visitors who are unable to adhere to COVID-19 infection prevention guidelines will not be permitted to visit or will be asked to leave.

*In-person visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, and/or availability of resident/staff.

OPEN Indoor Visits for Compassionate Care

Indoor visits for compassionate care situations, such as end of life, are available when pre-approved by administration. For more information or to request approval, please call (760) 724-2193.

Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.

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