Es un lugar para cuidar personas enfermas

Great healthcare center. The staff is very friendly and professional and always helpful. The facility is always clean. My mom has been here for 3 months and everybody knows her and calls her Nanay which means mom in Tagalog.

After 4 months of being here, it has not gotten any better. They insist on cramming 3 people into one room for profit. The middle bed is always loud and demanding and disruptive at all hours of the day and night. I use the bathroom and it requires me getting into my wheelchair and following an L shaped path from Bed C around Bed B’s area. I’m frequently being blocked from accessing the bathroom due to the other residents’ wheelchairs being put directly in my path. When I bring it up, they get mad at me for feeling that my accessibility rights are being violated. They should know better. If your loved one is in Bed C, furthest from the door, the CNAs and nurses will only come halfway into the room when the call button is pressed. It is One call button for three beds. They will check on Beds A and B and ignore me in Bed C altogether. As soon as someone comes into the room, the other two roommates will pounce on them and again I’m left still waiting for someone to notice me. It takes an hour or more to get pain meds. That’s if they actually have them in stock. I am left waiting in pain for over 6 hours sometimes because they’re waiting for the PA to sign off on the meds and then wait for the pharmacy to deliver them. They really need to plan ahead. There’s not nearly enough staff to cover everyone here, especially the high-maintenance ones. Trying to sleep at night is impossible since Bed B turns on the TV sound and picture blaring into the room in the middle of the night. Not respectful of the other two roommates. They also lost several items of my personal clothing in the laundry that I have been trying to recover since March but I still have not gotten my items back despite reminding them multiple times. I keep getting mixed messages as to where missing items go, a shed, donations, an office somewhere. I think they’re just afraid to tell me they lost everything and I’m never going to get my belongings back. Had I known their system was so messed up, I would have labeled my own clothes or had a friend wash them off campus. I missed my father’s funeral because they weren’t going to allow me a leave of absence, then suddenly they were but they weren’t going to give me my pain medication for the time I was gone so I still couldn’t go. The sheets and blankets are ripped and full of stains from previous users. Residents wander into random rooms and think it’s their room. This is distressing as they are often manic or in the throes of dementia and are highly unstable. The food is cold and not at all as advertised on the weeky menu they have us fill out. What’s the point? I’m a 41 year old woman who was transferred here from the hospital because I suddenly lost my ability to walk. The first thing I saw when I was brought in was a giant roach on the wall. When I brought it up they said they try to keep the facility clean but still have roaches. This was very disturbing. There are also senior residents in the common area right outside my room that scream and yell and bang things for hours at a time. I’m trying to block out the noise but it’s difficult. I’ve basically been told there’s nothing they can do about it. I had to call the front desk main number to get anyone to come help me multiple times. The problem is I’m still too cognisant compared to the majority of the population here and being left in pain and ignored bothers me. I keep getting lost in the shuffle because they don’t what to do with someone who is half the age of the general population here. The staff also talks down about the other patients while they’re in the room with another patient. They did it right in front of me while changing the elderly woman next to me. If I’m upset about something they always have an excuse at the ready to cover that is supposed to make me feel like I’m a burden on them for also having needs. Tell your loved ones not to have a bowel movement during meal times or they will have to wait until everyone is finished with their meals. I had to learn this the hard way. Also they never get my name right, they always call me Christina.

All I can say about this place it’s 10/10 my mom as been here for a few weeks now and she loves it, the people that work her are so helpful and nice it’s very clean here 5-18-2026 Ok today is a very happy and exciting day for my mom she is leaving this beautiful place I would like to say thank you to all the incredible nurses and staff thank you for taking very good care of my mother I did not have to worry about her being at this place I knew she was being taken care of and all her knees were being met she was here for a month and a half I believe

NICE

My Father stays here, the facility is clean and the staff is professional and friendly.

Villa Las Palmas Healthcare Center

My uncle is there, I have to say.. overall the place is pretty nice! My family and I are fairly impressed with the food, two thumbs up! Jason & his team provide plenty of options. We very much appreciate how well the staff interacts with him, we really couldn’t be happier. Above and beyond our expectations! Sincerely, thank you all!!!

The dietary director I think his name is Jason has really made my mother in law happy with all the great food he has made in the kitchen with him and his team and has been extremely nice we appreciate him and his teams hard work it’s not easy keeping people happy with the food and him and his team have done a great job thank you Jason

I am so impressed with Villa Las Palmas nursing home all the staff the professionalism the care that they show my husband Thank you.

Soy residente permanente de las palmas y tengo amigos y compañeros con los que paso bien tiempo participando en actividades y eventos que organizan, me gusta mucho el lugar y estar aquí. Gracias al equipo de las palmas.

I went here to visit a friend who’s in temporary recovery. We all live in the backcountry of San Diego East County. It’s difficult to follow up doctor’s appointments, with the long drive to town. If you’re fortunate enough to have a doctor who will set you up in a facility like this can be wonderful. My friend really likes this place. Everything is like it’s brand new. Her room is huge. She has a beautiful view out her window of a flower garden. They have a sidewalk path that goes completely around the facility and my friend went on that walk while visiting and wanted to go around again. She’s doing really well, and a lot is probably contributed to her living situation at Villa Las Palmas Healthcare. The only complaint she had was, some nights a patient or two acts crazy, yelling, but the staff does what they can to try to calm the patient down. Some are suffering from Alzheimer’s and dementia. They don’t know where they are. Unfortunately. This review is asking about the pricing. That I would not know. I know it was being paid by a medical insurance. Which could mean it’s probably priced fairly reasonably or they would go through another facility.

I am a friend or relative of a current/past resident My husband is staying in Villa Las Palmas Healthcare Center. I like the openness of it, the idea of the dining area, and the overall friendliness of the staff. He’s in a typical room. There’s nothing that would be detrimental to his well-being, and he has a very open space. They help him with his medication and personal care, ensuring that he showers and all of that, making sure that he’s safe. From what I’ve seen, the activities were suitable for their clientele. There’s physical and occupational therapy.

Some of the staff are theives. Had an expensive watch i gave my uncle, someone took it. We have the person pinpointed, but HR there wouldn’t do anything about it. He also had clothing ripped off. My Uncle hates it there. People at the front desk are very friendly though.

I can’t say enough good things about Villa Las Palmas Healthcare Center. From the moment we walked in, the atmosphere felt warm, professional, and welcoming. The facility is exceptionally clean, well-maintained, and thoughtfully laid out, with bright, open spaces and a peaceful outdoor patio that residents truly enjoy. The staff is the heart of this place. Every nurse, CNA, and therapist I encountered was kind, respectful, and attentive to every resident. You can tell they care deeply about what they do. Kudos to the social services team, Normalynn, Jelene, Melissa, and Cryztal!

I have nothing but praise for this place. They keep the center clean and the staff is super friendly and helpful. My mom really liked the food. Big shoutout to Jalene and Kristal Social workers and to Edwina Manager. I couldn’t have understood how to deal with the difficult situation I was in without them. Sooo grateful for all of you!

We had the best skilled nursing facility(SNF) experience here for our beloved grandmother. After over a year of making calls to try to move her to a closer facility for our family visits, Claudia was finally able to make it happen for us. She and I had been in touch weekly for over a year and she never lost her patience with me or got annoyed when I called the way other places did. Instead she was apologetic when there wasn’t an available bed. The admissions staff was very caring, detailed and informative from the beginning till end. We stayed in close touch with Crystal through the care conferences, when my grandmother had to be sent to the hospital and back, along with when she had to go on hospice. Crystal is kind and considerate. The staff took care of her through her occupational and physical therapy sessions with Alicia and Melody. She was able to self feed and sit up right in a wheelchair again. They got her moving more than she did at her previous SNF. Her dieticians Zakirah and Yesica provided a great diet for her that she enjoyed until she couldn’t anymore. I let them know she loves her sweets and they helped make it happen. Her last bites before she passed were pudding and Ensure fed to her by her nurse supervisor, Vivian, who took extra special care during the last days. They built a connection because Vivian spoke Vietnamese to her so naturally our grandma took a liking and was more responsive. Vivian even took the time to stay a little later so she could feed breakfast to her. Dan (charge nurse maybe?), was very detailed, gentle, and graceful in his responses when I called to ask questions about her status. And when he had to break the news, I felt the empathy in his voice over the phone. Her other RN’s and CNA’s (I’m sorry I don’t remember everyone’s names) including Adona, have all been a lovely presence in her final stages. My grandma always appeared very clean and fresh and lovely at every visit. The janitorial team is fantastic at what they do too, keeping the facility clean and spotless. Protective PPE is always organized and right outside the door for easy use. It doesn’t smell like a SNF. Her last SNF didn’t smell clean. Highly recommend this facility and their staff! Thank you for all you have done to take care of her with care, respect, and dignity till her last breath.

My husband has been there for over a month. They mean well and try to do their best. There are some very knowledgeable people there and many that don’t know what to do. There are not enough CNAs for the amount of patients. My husband waits over an hour for a brief change and doesn’t get hardly any breakfast as it is cold by the time they finally take his BiPap mask off. Overall it’s not a really bad place, but it’s not a good fit for my husband. They just cannot be consistent with their care. My husband loves the PT that he gets. The PT there is pretty good. I think they could do a little more, but they seem to know what they are doing. Part of the problem is not enough CNAs as my husband needs the hoyer for transferring right now and it’s hard to find someone available.